Scope & Overview
These Terms and Conditions govern all orders, deliveries, and services between House of Temper GmbH, Vienna, Austria ("Temper," "we," or "us") and our customers ("Customer," "you"). They apply to all purchases made through our online store at www.temper.studio or any other platforms operated by Temper.
By accessing our website or placing an order, you agree to these Terms. If you have any questions, just reach out – we’re happy to help.
Eligibility
To shop with us, you must be at least 18 years old or have permission from a legal guardian. By placing an order, you confirm that all information provided is accurate.
Ordering & Payment
Placing an Order:
When you place an order, you’ll receive an automatic confirmation email. This does not mean your order is accepted – it’s just a confirmation that we received it.
The contract is only finalized when we confirm your order or ship your product.
Prices & Payment:
All prices are in Euros (EUR) and include VAT (unless otherwise stated).
Shipping costs are calculated separately and displayed before you complete the order.
Available payment methods: Credit Cards (Visa, Mastercard, American Express), PayPal, Apple Pay / Google Pay
Payment is due immediately upon order confirmation. We ship only after payment is received.
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Shipping & Delivery
Processing & Shipping:
We typically process orders within 1-3 days.
Delivery times depend on your location. We do our best, but shipping times are estimates and not guaranteed.
Customs & Import Duties:
If you order from outside the EU, import taxes and customs duties may apply. These are your responsibility.
Delivery Issues:
If a package cannot be delivered due to incorrect address details or if it is not collected and returned to us, we may charge for reshipping.
Returns & Exchanges
Right of Withdrawal:
You have 14 days from receiving your order to return it, no questions asked.
Products must be unused, undamaged, and in original packaging.
How to Return:
Email us at support@temper.studio with your order number and reason for return.
Ship the product back to us at your own cost.
Once we receive it and check the condition, we’ll process your refund within 2-3 days.
Defective or Damaged Products:
If you receive a defective or damaged product, contact us immediately. We’ll cover the return shipping and send you a replacement or refund.
Ownership & Risk
Products remain our property until full payment is received.
Once shipped, risk transfers to you (meaning you’re responsible for the package once it’s in transit).
Warranty & Liability
Warranty:
You have statutory warranty rights. If a product has defects, you are entitled to a repair, replacement, or refund.
Normal wear and tear or misuse are not covered under warranty.
Limitation of Liability:
We are not liable for indirect damages (e.g., loss of profit, missed opportunities).
We are not responsible for delays outside our control (e.g., shipping delays, supply chain issues).
Our liability is limited to the value of the purchased product.
Website Use & Intellectual Property
You agree not to misuse the website (e.g., hacking, distributing malware, or violating laws).
All content on this site – text, graphics, logos, images – belongs to House of Temper GmbH and is legally protected. You may not copy or use it without our permission.
Data Protection
We take your privacy seriously. Our Privacy Policy explains how we handle your data.
Online Dispute Resolution (EU Customers Only)
The European Commission provides an online dispute resolution platform (ODR) at https://ec.europa.eu/consumers/odr/
We are not obligated to participate but may be open to resolving disputes this way.
Governing Law & Jurisdiction
These Terms are governed by Austrian law (excluding the UN Convention on Contracts for the International Sale of Goods).
The place of jurisdiction for disputes is Vienna, Austria, unless otherwise required by consumer protection laws.
Changes to These Terms
We may update these Terms occasionally. The latest version will always be available on our website.
