Data Controller
House of Temper GmbH is responsible for processing your personal data.
Mail:
Address:
Zeltgasse 12/2/7, 1020 Vienna
Data We Collect
We collect personal data when you interact with our website, make a purchase, or contact us. This includes:
Account Information: Name, email address, password, billing and shipping addresses.
Payment Information: Payment details (processed securely via third-party payment providers; we do not store full card details).
Order Information: Products purchased, transaction details, delivery preferences.
Communication Data: Emails, messages, customer support inquiries.
Technical Data: IP address, browser type, device information, cookies, and analytics data to improve your experience.
We collect only the data necessary to provide and enhance our services.
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How We Use Your Data
We process your data for the following purposes:
To process and fulfill your orders (e.g., shipping, payment processing). To provide customer support and respond to inquiries. To send order updates and marketing emails (only if you opt in; you can unsubscribe anytime). To improve our website and shopping experience (e.g., using analytics). To comply with legal obligations (e.g., tax regulations). We never sell or misuse your data for unauthorized purposes.
Legal Basis for Processing
Under GDPR, we process your data based on the following legal grounds:
Contractual Necessity: To fulfill your order and provide our services.
Consent: For marketing emails and non-essential cookies (you can withdraw consent anytime).
Legitimate Interests: To enhance user experience and prevent fraud.
Legal Obligation: To comply with tax, accounting, and consumer protection laws.
Data Sharing & Third Parties
We share your data only when necessary, ensuring all third parties comply with GDPR. Who We Share Data With:
Service Providers: Payment processors, shipping partners, IT and hosting providers.
Analytics & Marketing Providers: Google Analytics and similar services (with consent).
Legal Authorities: If required by law or for fraud prevention.
All external partners are contractually obligated to handle your data securely.
Data Retention
We retain your data only as long as necessary for its intended purpose:
Order & Transaction Data: 7 years (Austrian tax law).
Marketing Data: Until you withdraw consent (unsubscribe anytime).
Customer Support Requests: 1 year after resolution.
Once data is no longer required, it is securely deleted or anonymized.
Your Rights Under GDPR
As an EU resident, you have rights over your personal data:
Right to Access: Request a copy of your data. Right to Correction: Update incorrect or incomplete information. Right to Erasure: Ask us to delete your data (exceptions apply). Right to Restriction: Limit how we process your data. Right to Data Portability: Receive your data in a structured format. Right to Object: Stop data processing for marketing or legitimate interests. Right to Withdraw Consent: Unsubscribe from marketing emails anytime. To exercise these rights, contact us at support@temper.studio. We will respond within one month, as required by GDPR.
Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience.
Types of Cookies We Use
Essential Cookies: Required for website functionality (e.g., shopping cart). Analytics Cookies: Help us understand how you use our site (only with consent). Marketing Cookies: Used for ads and personalized offers (only with consent).
Managing Cookies
You can adjust your cookie preferences via our Cookie Banner. You can also block or delete cookies through your browser settings.
Data Security
We implement strong technical and organizational measures to protect your data:
SSL encryption for transactions and data transfer. Secure, access-controlled servers for data storage. Regular security audits to prevent breaches.
We continuously update our security measures to meet the latest standards.
International Data Transfers
If your data is transferred outside the European Economic Area (EEA), we ensure adequate protection using:
EU Standard Contractual Clauses (SCCs) with service providers.
Privacy Shield alternatives for U.S. data transfers (where applicable).
Your data is never transferred without safeguards in place.
Online Dispute Resolution (EU Residents Only)
The European Commission offers an Online Dispute Resolution (ODR) platform at:
https://ec.europa.eu/consumers/odr/
While we are not obligated to participate in dispute resolution, we’re open to finding fair solutions.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
Last Updated: 05/31/2025
